SpiritedSoapHeader

Payment and delivery

Prices - All our prices are shown in Pound Sterling. Postage and packing is extra and calculated by weight using Royal Mail first class rates. We reserve the right to change prices at any time.

 

Conditions of Sale -  All orders will be dispatched upon receipt of payment unless otherwise arranged.

 

Delivery (general) - Spirited Soaps products are very often made to order (they are fresh and handmade after all!). Please allow up to 5 working days for your order to be processed and dispatched. If there will be a further delay the customer will be informed and offered a refund.

 

If you have ordered products, which are in stock or already made your order will be processed and dispatched within 2 working days.

 

Orders placed over the weekend will be processed on Monday or if you happen to order over a bank holiday, your order will be processed on the first working day, usually a Tuesday.

 

We send our packets with Royal Mail and in most cases they arrive within 1-2 working days (UK orders). Proof of postage is always obtained. We accept no responsibility for loss resulting from delivery delays.

 

Delivery (USA) - We are very sorry but, due to insurance restrictions, we are currently unable to deliver to the USA.

 

Delivery (outside of the UK - not USA) - Delivery charges for orders outside of the UK are based on weight.  Delivery for these orders will be charged at a basic rate and any additional charges be calculated once the order is made and invoiced separately via PayPal.

 

Payment -  We accept payments by credit or debit cards via the PayPal service. All card payments are made securely through the payment processing company's website. We do not hold any customer’s credit card information other than payment amount and date.